Objective
A leadership position with opportunities for advancement that allows full use of my skills in the areas of technical communications, strategic management, and sales support engineering.
Experience
Product Communication Specialist, 2002 – Present
Gateway Ticketing Systems, Inc. () – Boyertown, PA
Product Development Department, Product Communications Group
- Responsible for all sales and marketing materials for both existing and potential customers
- Responsible for all internal employee training on new and existing products
- Technical liaison to the sales and customer service teams for advanced product demonstrations, proposals, trade shows and user groups
- Quality assurance and requirements compliance of engineering documents
- Functional specification, documentation, and training of targeted products
- Previously responsible for all customer training in-house and onsite
- Previously responsible for all technical administrative and user documentation
Freelance Design Consultant, 1999 – Present
- Designed compelling corporate identities and brands including company logos
- Created web sites, brochures, and posters for small businesses and individuals
- Internet marketing and advertising including search engine optimization
Education
University of Phoenix, M.B.A. Technology Management, 2001 – 2003
Online Campus () – GPA 3.7
Key areas of research include:
- Knowledge base optimization - developed a novel system to convert informal institutional knowledge into an effective and distributable documented knowledge base
- Market analysis - proved the efficacy of the product pricing model and product marketing techniques for an oligopoly
- Strategic planning - developed a comprehensive strategic business plan for Gateway Ticketing Systems
Pennsylvania State University, B.A. Art History, 1996-2000
University Park, PA () – GPA 3.4
- Dean’s List Spring 2000
- Alpha Phi Omega Service Fraternity; Publicity Chair 1998, Blood Drive Coordinator 1999
Skills
Software and database administration
- Microsoft©: Word, Excel, PowerPoint, Publisher, Project, Visio, SQL Enterprise Manager, Access, Outlook
- Adobe©: Photoshop, Illustrator, InDesign, Acrobat, RoboHelp, Director, Flash
- Best Software©: ACT!
Technical Writing
- Manuals
- Training Guides
- Functional Specifications
- Proposals
- Product Guides
- Website Copy
- Strategic/Marketing Plans
Design
- Technical diagrams and computer aided design
- Web site design and copy
- Audio/visual presentations
- Brochures, posters, business cards
- Exhibit design
- Merchandising
Public Speaking
- Technical training
- Product/sales demonstration
- Delivery in person and through web seminar programs
- Comfortable in front of audiences size 1 to 500+
- Corporate or casual
Awards
Outstanding Achievement Award, Gateway Ticketing Systems, 2004
- For outstanding achievement in technical communications
Recognition for Contributions to Documentation Department, Gateway Ticketing Systems, 2003
- For exemplary efficiency in maintaining user documentation and training
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